1. Introduction

Welcome to Tksoftstore! These terms and conditions govern the use of our online store and the purchase of electronics and appliances from the Tksoftstore website (www.tksoftstore.com). By accessing this site and placing an order, you agree to these terms and conditions.

2. Definitions

• "Online Store" refers to the ww.Tksoftstore.com platform available at (www.tksoftstore.com).
• "Customer" means any individual or entity accessing or using the online store.
• "Products" refers to the electronics and appliances offered for sale on the site.
• "Order" means a customer's request to purchase products from our site.
• "Privacy Policy" refers to the protection of users' personal data, detailed separately.

3. Product Information

Descriptions, features, prices, and availability of products are presented on our site. We reserve the right to modify prices and product availability without prior notice. All products are subject to availability.

4. Account Registration

To place an order, you may need to register an account on our site. Registration requires providing accurate and complete information, and the customer is responsible for maintaining the confidentiality of their account and activities conducted through it.

5. Prices and Payments

The prices displayed on the site are in RON and include VAT. Payments can be made using various methods such as credit card, bank transfer, or cash on delivery, depending on the options available on the site. For promotions or discounts, prices will be updated accordingly on the site.

6. Placing an Order

Placing an order involves selecting products, completing delivery details, and finalizing the purchase. The order will be considered accepted once we send you a confirmation email. Unfinished or incomplete orders will not be processed.

7. Product Delivery

Products are delivered to the address specified by the customer, under the terms and conditions stated on the site. Delivery costs are shown separately and may vary depending on the customer's location and the chosen delivery method. We commit to delivering the products within a reasonable time but do not guarantee an exact delivery date.

8. Return and Withdrawal Policy

According to applicable law, the customer has the right to return products within 14 calendar days of receiving them, without providing a reason. Products must be returned in their original condition, unused, and undamaged. Return costs are borne by the customer, except in cases where the product is defective or does not match the order. Additional details about returns are available in the "Return Policy" section.

9. Warranty

Products sold by Tksoftstore come with a warranty according to national legislation and the manufacturer's warranty policy. Warranty details and the complaint procedure are available for each product individually.

10. Responsibilities and Limitation of Liability

Tksoftstore shall not be liable for any indirect or incidental damage, loss of profit, data, or opportunities arising from the use or inability to use our products or services. Additionally, we do not guarantee that the site will be continuously available or error-free.

11. Copyright and Intellectual Property

All copyrights, trademarks, logos, and graphic materials used on this site are the property of Tksoftstore or third-party licensors. The use of protected materials without prior written permission from the copyright holders is prohibited.

12. Privacy and Personal Data Protection

By accessing our site and placing an order, you agree to Tksoftstore's Privacy Policy, which outlines how we collect, store, and process customers' personal data.

13. Modification of Terms and Conditions

Tksoftstore reserves the right to modify these terms and conditions at any time without prior notice. Changes will be published on this site and take effect immediately after publication. It is the customer's responsibility to check these terms periodically.

14. Applicable Law and Dispute Resolution

These terms and conditions are governed by national legislation. Any disputes between Tksoftstore and the customer will be resolved amicably. If amicable resolution is not possible, disputes will be submitted to the competent courts in Bucharest, Romania.

15. Contact

For any questions or concerns regarding these terms and conditions, please contact us at:

• Email: contact@tksoftstore.com
• Phone: +40770652916
• Address: Romania, Giurgiu, Săbăreni, Sălcâmilor 16